Alert Alarm is a legacy acquired business in Sweden and their IT system is separate from the main Verisure IT system. The number of current Alert Alarm customers is fewer than 6000. Importantly, forensic analysis to date has not identified any evidence of compromise within Verisure’s own network or systems.

Our extensive investigation to date indicates that the incident affected a third-party billing system serving Alert Alarm customers only. Based on a comprehensive review of the system’s logs, our findings show that the affected data was limited to names, addresses, email addresses, and social security numbers of approximately 35,000 current and former Alert Alarm customers in Sweden.

We continue to work with expert advisors and have notified both the police and the relevant authority.

Investigations are ongoing, and we will update Alert Alarm customers as more information becomes available.

We regret any concern this may cause and remain committed to protecting what matters most to our customers. 

About Verisure

Verisure is the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America.

Every day, our dedicated teams use leading technology to Deter, Detect, Verify and Intervene to protect over 5.8 million families and small businesses from intruders, fire, and health emergencies across 17 countries.

With over 35 years of insights, experience and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Our mission is to give our customers peace of mind by protecting what matters most to them. We believe that everyone has the right to feel safe and secure.

Thanks to a strong focus on high quality service, we aim to have the most satisfied and loyal portfolio of customers in the industry. We estimate that we have some of the strongest growth and retention rates globally in consumer-facing services, which demonstrates our commitment to exceptional service levels and strong value proposition to our customers.

For Further Information, Please Contact:

Verisure Media Relations

Srebrenka Hanak, Group Corporate Communications Director

‪[email protected]

Tarik Belqaid, Head of Communication and ESG Sweden

[email protected]

For more information: www.verisure.com